This Privacy Policy applies to all personal information collected by Lana Lavenia Carter trading as Lavenia Law (We/Us/Our) including information collected via:
the Instagram page located at www.instagram.com/lavenialaw.
What is ‘Personal Information’? The Privacy Act 1988 (Cth) defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
What information do we collect? The kind of personal information that we collect from you will depend on how you engage with us or use our website. The personal information which we collect and hold about you may include:
Your name, age, date of birth, contact details;
Credit card or payment details;
Client feedback and testimonial information;
Additional personal information you provide to us; and
Any other personal information requested by us and/or provided by you or a third party such as Google or our third party payment processor.
Collection of your personal information We may collect personal information from you whenever you input such information into our Website. We may collect information from you through the use of Microsoft Forms to enable easier delivery of information from you to us. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. Purpose of collection The purpose for which we collect personal information is to provide you with the best service experience possible when you engage with us or use our website. We disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. By providing us with personal information, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Using your personal information We may collect, hold, use and disclosure personal information for the following purposes:
To engage you to access our services and use our website;
To contact and communicate with you;
For internal record keeping, administrative purposes, invoicing and billing purposes;
For analytics, market research and business development;
For advertising and marketing;
To comply with our legal obligations and resolve any disputes that we may have; and
To consider an employment application.
Disclosure of personal information to third parties We may disclose personal information to:
Third party service providers for the purpose of enabling them to provide their services;
Our employees or contractors;
Our existing or potential agents or business partners;
Sponsors or promoters of any competition we run;
Anyone to whom our business or assets (or any part of them) are, or may (in good faith) by, transferred;
Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods and services we have provided to you;
Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defence our legal rights;
Third parties, including agents or sub-contractors, who assist us in providing information products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
Third parties to collect and process data, such as Google Analytics or other relevant business. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act and the Australian Privacy Principals (APPs). Storage and security We are committed to ensuring that your personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable internal procedures to safeguard and secure the personal information and protect it from misuse, interference and unauthorized access, modification and disclosure. We cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistency with this privacy policy. Complaints If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Lana Carter and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. Contact us If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on 0468401334 or by email at lana@lavenialaw.com.au Cookies and Beacons We may use cookies on our site. Cookies are text files placed in your computer’s browser to store your preferences. Cookies do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. We may use web beacons on our Site from time to time. Web beacons are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. As an example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. Links to other websites Our Site may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy. Amendments Amendments can be made at any time and at our discretion to vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.